Shipping policy

At Moveer, we aim to deliver your order as smoothly and transparently as possible. This Shipping Policy explains how order processing, shipping, and delivery work.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

During high order volume periods or holidays, processing may take slightly longer. Once your order has been processed, it will be shipped and you will receive a confirmation email.

Shipping Time

Estimated delivery times after processing:

  • Local Shipping: 8–16 business days
  • International Shipping: 10–25 business days

Delivery times may vary depending on your location, courier service, and customs processing.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email.

Tracking allows you to:

  • Monitor shipment progress
  • See real-time courier updates (when available)
  • Estimate delivery status

Please allow 24–72 hours for tracking information to update after dispatch.

International Shipping

We offer international shipping to many locations.

Please note:

  • Delivery times may vary by country
  • Customs clearance may cause delays outside our control
  • Any customs duties or import taxes (if applicable) are the customer’s responsibility

Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Courier delays
  • High seasonal demand

If your order is delayed, it is still on its way. You may contact our support team for assistance.

Incorrect Address Disclaimer

Please ensure all shipping details are correct at checkout.

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses
  • Failed deliveries due to customer input errors

If you notice an error, please contact us immediately after placing your order.

Lost or Missing Packages

If your order has not arrived within the expected time frame:

  1. Check your tracking information first
  2. Contact our support team if needed

We will assist you in locating your package and working with the courier to resolve the issue.

Customer Support

If you have any questions about your order or shipping, you can contact our support team anytime via our contact page or email customersupport@shopmoveer.com

We are happy to help ensure a smooth delivery experience.