Return Period

We offer a 60-day hassle-free return period. You have 60 days from the date your order is delivered to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition as received
• Include all original tags and packaging
• Be accompanied by proof of purchase (order confirmation, receipt, or order number)

Returns requested more than 60 days after delivery will not be accepted.

How to Request a Return

To start a return:

1. Email customerservice@shopmoveer.com with your order number and reason for the return.

2. Include photos if the item is damaged, defective, or incorrect.

3. Wait for confirmation from our customer service team.

4. Once approved, you will receive return instructions and the warehouse return address.

5. Send the item back according to the instructions provided.

Please do not send items back without receiving return authorization first, as they may not be accepted.

Return Authorization

All returns require prior authorization from Moveer.

Returns sent without return authorization may be refused, rejected, or returned to the sender at the sender's expense.

Please wait for return instructions from our customer service team before shipping any item back.

Change of Mind Returns

If you changed your mind about your purchase, you may request a return within 60 days of delivery provided the item:

• Is unused and unworn
• Has all original tags attached
• Is in its original packaging
• Meets all eligibility requirements listed above

Refunds will be issued after the returned item has been received and inspected.

Exchanges

If you would like a different size, color, or product, you may request an exchange within 60 days of delivery by contacting us.

We offer exchanges for eligible items, subject to product availability.

Where possible, our team will process a direct exchange for the requested item.

No restocking fees apply.

Damaged, Defective, or Wrong Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item
• A defective item
• An incorrect item

Please contact customerservice@shopmoveer.com within 48 hours of delivery and provide:

• Your order number
• A description of the issue
• Clear photos of the item
• Clear photos of the packaging

Once reviewed and approved, we will provide a replacement, exchange, or full refund at no additional cost.

Failure to report damaged, defective, or incorrect items within 48 hours of delivery may affect eligibility for a replacement or refund.

Orders That Never Arrived

If your order has not arrived within the estimated delivery timeframe, please contact customerservice@shopmoveer.com.

We will investigate the shipment with the carrier. If the shipment is confirmed lost in transit by the carrier, we may provide either:

• A replacement shipment
• A full refund

Delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, carrier delays, peak seasons, or circumstances outside our control.

Delivered Orders

Once a package is marked as delivered by the shipping carrier to the address provided at checkout, the order is considered fulfilled.

Customers are responsible for providing an accurate shipping address and ensuring a secure delivery location.

If tracking indicates that an order has been delivered but you believe you have not received it, you must contact us within 48 hours of the delivery notification so we can assist in investigating the matter with the carrier.

Moveer is not responsible for packages lost or stolen after confirmed delivery.

Order Cancellation

Before Shipment

Orders may be cancelled for a full refund if they have not yet been processed or shipped.

To request a cancellation, contact customerservice@shopmoveer.com as soon as possible after placing your order.

After Shipment

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery in accordance with this policy.

Refused Deliveries & Unclaimed Packages

Orders refused at delivery or left unclaimed may not be eligible for a full refund.

Any shipping costs, return shipping costs, storage fees, customs fees, or carrier handling charges incurred as a result of a refused or unclaimed shipment may be deducted from any refund issued.

If you no longer wish to keep your order, please accept delivery and contact us to arrange a return in accordance with this policy.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Personalized or custom-made products
• Gift cards
• Perishable goods
• Beauty and personal care products
• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible, please contact us before purchasing.

Sale Items

Sale and clearance items are not eligible for refunds.

However, sale items may be eligible for exchange or store credit within 60 days of delivery, subject to approval and item condition requirements.

Refund Process

Once we receive your returned item:

• We will inspect the return
• We will notify you whether your refund has been approved
• If approved, the refund will be processed to your original payment method

Original shipping charges are non-refundable unless required by applicable law or where the return is the result of our error.

Refund Method

Refunds are issued to the original payment method used for the purchase, including:

• Credit card
• Debit card
• PayPal
• Other approved payment methods used during checkout

Refund Time Frame

After approval:

• Refunds are typically processed within 10 business days after approval
• Your bank, card issuer, or payment provider may require additional time to post the funds

If more than 15 business days have passed since your refund was approved, please contact customerservice@shopmoveer.com with your order number and the subject line: "Refund Follow-Up".

Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact customerservice@shopmoveer.com before initiating a chargeback, dispute, or claim with your bank, credit card provider, PayPal, or other payment processor.

We are committed to resolving legitimate customer concerns and request an opportunity to investigate and address any issue before a dispute is filed.

If a chargeback or payment dispute is initiated, we reserve the right to provide relevant documentation to the payment processor, including order records, shipment tracking information, proof of delivery, customer communications, and other evidence related to the transaction.

Refunds cannot be issued separately while an active chargeback or payment dispute is in progress.

Contact Us

For all return, refund, exchange, cancellation, or delivery inquiries, please contact:

Email: customerservice@shopmoveer.com

Please include your order number in all correspondence to help us assist you more quickly.