Returns & Refunds Policy

Return Period

We offer a 60-day hassle free return period. You have 60 days from the date your order is delivered to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition as received

• Include all original tags and packaging

• Be accompanied by proof of purchase (order confirmation, receipt, or order number)

Returns requested after 60 days from delivery will not be accepted.

How to Request a Return

To start a return:

1. Email customerservice@shopmoveer.com with your order number and reason for the return.

2. Include photos if the item is damaged, defective, or incorrect.

3. Wait for confirmation from our customer service team.

4. Once approved, you will receive return instructions and the warehouse return address.

5. Send the item back according to the instructions provided.

Please do not send items back without receiving return authorization first, as they may not be accepted.

Change of Mind Returns

If you changed your mind about your purchase, you may request a return within 60 days of delivery provided the item:

• Is unused and unworn

• Has all original tags attached

• Is in its original packaging

• Meets all eligibility requirements listed above

Refunds will be issued after the returned item has been received and inspected.

Exchanges

If you would like a different size, color, or product:

1. Contact customerservice@shopmoveer.com within 60 days of delivery.

2. Once the return is approved and processed, you may place a new order for the desired item.

Where available, our team may assist with a direct exchange.

Damaged, Defective, or Wrong Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item

• A defective item

• An incorrect item

Contact customerservice@shopmoveer.com upon delivery and provide:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Once reviewed and approved, we will provide a replacement, exchange, or full refund at no additional cost.

Orders That Never Arrived

If your order has not arrived within the estimated delivery time frame, please contact customerservice@shopmoveer.com.

We will investigate the shipment with the carrier. After confirming with the carrier we normally will offer either:

• A replacement shipment, or

• A full refund

If the package was lost in transit, In accordance with our policy.

Order Cancellation

Before Shipment

Orders may be cancelled for a full refund if they have not yet been processed or shipped.

To request a cancellation, contact customerservice@shopmoveer.com as soon as possible after placing your order.

After Shipment

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery in accordance with this policy.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Personalized or custom-made products

• Gift cards

• Perishable goods

• Beauty and personal care products

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible, please contact us before purchasing.

Sale Items

Sale and clearance items are not eligible for refunds.

However, sale items may be eligible for exchange or store credit within 60 days of delivery, subject to approval and item condition requirements.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.

Returned items must:

• Be unused and unworn

• Include all tags

• Be in original packaging

• Include proof of purchase

This right is provided in addition to any other rights available under applicable consumer protection laws.

Refund Process

Once we receive your returned item:

1. We will inspect the return.

2. We will notify you whether your refund has been approved.

3. If approved, the refund will be processed to your original payment method.

Refund Method

Refunds are issued to the original payment method used for the purchase, including:

• Credit card

• Debit card

• PayPal

• Other approved payment methods used during checkout

Refund Time frame

After approval:

• Refunds are typically processed within 10 business days.

• Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact customerservice@shopmoveer.com with your order number and the subject line:

"Refund Follow-Up"

Contact Us

For all return, refund, exchange, cancellation, or delivery inquiries, please contact:

Email: customerservice@shopmoveer.com

Please include your order number in all correspondence to help us assist you more quickly.